STEPS WE HAVE ALREADY TAKEN
1. TO REDUCE THE POSSIBILITY OF THE SPREAD OF ILLNESS WE NO LONGER HAND CUSTOMERS OUR PHONES TO INPUT TIPS OR CHOOSE RECEIPT OPTIONS. THE SIGNATURE REQUIREMENT HAS ALSO BEEN DISABLED (THIS IS NO LONGER REQUIRED BY CREDIT CARD COMPANIES) THE DRIVER WILL SHOW YOU THE SCREEN SO THAT YOU CAN VERIFY THE TIP AMOUNT IS WHAT YOU REQUESTED AND TOTAL IS CORRECT.
2. DRIVERS SANITIZE THEIR HANDS BETWEEN EVERY DELIVERY.
3. STARTING TODAY 3/21 DRIVERS WILL BE WEARING GLOVES AND WILL BE CHANGING GLOVES BETWEEN EVERY DELIVERY AS WELL AS SANITIZING THEIR HANDS.
4. WE HAVE OPENED UP THE OPTION FOR CALL IN ORDERS, THIS IS MEANT FOR SENOR CITIZENS WHO MAY NOT USE THE INTERNET OR OTHER PEOPLE WHO ARE UNABLE TO ORDER ONLINE. WE ASK THAT YOU PLEASE USE THE ONLINE ORDERING SYSTEM IF YOU CAN AS WE HAVE VERY LIMITED RESOURCES AVAILABLE TO TAKE CALL IN ORDERS AND ARE OFFERING THIS TEMPORARILY TO TRY TO MAKE SURE THE MOST VULNERABLE PEOPLE IN OUR COMMUNITY HAVE AN OPTION AVAILABLE TO THEM. WE ALSO ENCOURAGE SENORS TO CALL US IF THEY ARE IN NEED OF CRITICAL SUPPLIES AND DO NOT HAVE FAMILY OR OTHERS WHO CAN HELP THEM AND WE WILL DO WHAT WE CAN.
5. SOME DRIVERS HAVE ASKED TO WEAR MASKS DURING DELIVERIES, DRIVERS WILL BE ALLOWED TO WEAR MASKS TO DO EVERYTHING WE CAN TO PREVENT THE SPREAD OF ILLNESS, JUST AS WITH THE GLOVES AND THE HAND SANITIZING THIS DOES NOT INDICATE THAT THE DRIVER IS FEELING UNWELL. THE DRIVERS ARE INTERACTING WITH CUSTOMERS THROUGHOUT THE DAY AND WE WANT TO BE SURE WE ARE DOING EVERYTHING WE CAN TO KEEP OUR DRIVERS AND CUSTOMERS SAFE.
6. ONLINE PAYMENTS AND NO CONTACT DELIVERY ARE NOW AN OPTION.
THINGS WE HAVE IN THE WORKS
FUTURE POSSIBILITIES
1. AT SOME POINT WE MAY REQUIRE ONLINE PAYMENT AND NO CONTACT DELIVERIES (WE UNDERSTAND FOR SOME THIS MAY BE AN INCONVENIENCE AS YOU WOULD NO LONGER BE ABLE TO PAY CASH, PLUS WE LOVE SEEING OUR CUSTOMERS SMILING FACES)
1. TO REDUCE THE POSSIBILITY OF THE SPREAD OF ILLNESS WE NO LONGER HAND CUSTOMERS OUR PHONES TO INPUT TIPS OR CHOOSE RECEIPT OPTIONS. THE SIGNATURE REQUIREMENT HAS ALSO BEEN DISABLED (THIS IS NO LONGER REQUIRED BY CREDIT CARD COMPANIES) THE DRIVER WILL SHOW YOU THE SCREEN SO THAT YOU CAN VERIFY THE TIP AMOUNT IS WHAT YOU REQUESTED AND TOTAL IS CORRECT.
2. DRIVERS SANITIZE THEIR HANDS BETWEEN EVERY DELIVERY.
3. STARTING TODAY 3/21 DRIVERS WILL BE WEARING GLOVES AND WILL BE CHANGING GLOVES BETWEEN EVERY DELIVERY AS WELL AS SANITIZING THEIR HANDS.
4. WE HAVE OPENED UP THE OPTION FOR CALL IN ORDERS, THIS IS MEANT FOR SENOR CITIZENS WHO MAY NOT USE THE INTERNET OR OTHER PEOPLE WHO ARE UNABLE TO ORDER ONLINE. WE ASK THAT YOU PLEASE USE THE ONLINE ORDERING SYSTEM IF YOU CAN AS WE HAVE VERY LIMITED RESOURCES AVAILABLE TO TAKE CALL IN ORDERS AND ARE OFFERING THIS TEMPORARILY TO TRY TO MAKE SURE THE MOST VULNERABLE PEOPLE IN OUR COMMUNITY HAVE AN OPTION AVAILABLE TO THEM. WE ALSO ENCOURAGE SENORS TO CALL US IF THEY ARE IN NEED OF CRITICAL SUPPLIES AND DO NOT HAVE FAMILY OR OTHERS WHO CAN HELP THEM AND WE WILL DO WHAT WE CAN.
5. SOME DRIVERS HAVE ASKED TO WEAR MASKS DURING DELIVERIES, DRIVERS WILL BE ALLOWED TO WEAR MASKS TO DO EVERYTHING WE CAN TO PREVENT THE SPREAD OF ILLNESS, JUST AS WITH THE GLOVES AND THE HAND SANITIZING THIS DOES NOT INDICATE THAT THE DRIVER IS FEELING UNWELL. THE DRIVERS ARE INTERACTING WITH CUSTOMERS THROUGHOUT THE DAY AND WE WANT TO BE SURE WE ARE DOING EVERYTHING WE CAN TO KEEP OUR DRIVERS AND CUSTOMERS SAFE.
6. ONLINE PAYMENTS AND NO CONTACT DELIVERY ARE NOW AN OPTION.
THINGS WE HAVE IN THE WORKS
FUTURE POSSIBILITIES
1. AT SOME POINT WE MAY REQUIRE ONLINE PAYMENT AND NO CONTACT DELIVERIES (WE UNDERSTAND FOR SOME THIS MAY BE AN INCONVENIENCE AS YOU WOULD NO LONGER BE ABLE TO PAY CASH, PLUS WE LOVE SEEING OUR CUSTOMERS SMILING FACES)